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SHB ONLINE BANKING USER INTERFACE HAS BEEN UPDATED.

IF YOU ARE EXPERIENCING ANY ISSUES, PLEASE READ THE FOLLOWING:


Some users may run into issues getting logged into, or navigating through, the OLB website. If you are experiencing issues, try some of the following:


If you are an iPhone or iPad user, please ensure you have iOS 11 or higher installed and use either Safari or Google Chrome.


If you are an iPhone or iPad user on iOS 13 or above, you may be getting a PROCESSING ERROR. To fix this issue, do the following: Open settings > go into Safari > look for Request Desktop Website > enable All Websites.


For Android Users experiencing issues > make sure you are using Google Chrome > then open Google Chrome > click on the 3 dots (settings) > scroll down and select Request Desktop Website.


If you are still experiencing issues on your mobile device, try setting the website to Use Desktop View by default:


On the OLB website, tap the "AA" button in the search field up top to access the new menu of options. Now, instead of selecting "Request Desktop Website" to temporarily open desktop view, tap on "Website Settings," hit the toggle for "Request Desktop Website" under While Viewing, and tap "Done" right after.


If you are using a Windows computer, please use either Internet Explorer 11, Microsoft Edge (Windows 10 only), Google Chrome, or Mozilla Firefox.


If you are using a Mac computer, please use either Safari, Google Chrome, or Mozilla Firefox.


Make sure whichever browser you are using is up-to-date. If one browser isn't working for you, try a different browser. Clearing your browsing history and cookies may also help fix issues.


If you are still having issues, please give us a call at 318-992-7000 and ask to speak with someone in the Online Banking department.